Frequent Asked Questions

Yes, the tour sells out. The driver will not allow passengers on the bus without a reservation, and the bus will not stop at a pick-up location unless it is on the schedule.

Book online or call us at (786) 212-4836. After booking, you will immediately receive an email confirmation containing your receipt and itinerary.

Cash is not accepted. You must purchase tickets in advance with a credit or debit card. Many of our tours are popular and sell out early. By booking in advance, you are guaranteed a spot.

No, a printed receipt is not required. The driver will have your name and be expecting you.

If you don't see the email confirmation in your Inbox, check your Spam or Junk Mail folder. You should also try performing a search in your email account for the phrase: Sensation Tours. If you still can't find the email, contact us and we will resend the confirmation.

We provide fair quotes that include fuel surcharge, airport/seaport fees and road tolls. The only fee not included is gratuity to the driver which is normally 15% to 20% as is customary in any industry.

Yes, we offered it as additional service. to add it to your reservation choose "Yes" in the option enable to this.

It can be booked up to 24 hours before, depends on availability. It is recommended to book as soon as possible to secure your transfers.

Yes, payments in cash can be arranged by using a credit card to confirm the reservation in advance. Please send an email with the details of your transfer and write that you will pay in cash the day of the service.

Reservations are required at least 24 hours prior to service day. Many tours and routes are popular and sell out early. By booking in advance, you are guaranteed a spot on the one you want.

For tours you can do it directly on the website. For Airport/Seaport transportation contact us with your name.

Check our terms & conditions to see if you are elegible.

We accept all major credit cards (VISA, Mastercard, AMEX), and PayPal which is a requirement when booking a reservation.

Payments in cash can be arranged by using a credit card to confirm the reservation in advance.

Our drivers will always contact you at the phone number that you provided during your reservation. If you don’t have that same cell phone number with you or if your phone is not turned on, the driver will not be able to find you.

We provide fair quotes that include fuel surcharge, airport/seaport fees and road tolls. The only fee not included is gratuity to the driver which is normally 15% to 20% as is customary in any industry.

No, this is an additional service with a cost of $45. You can request it by phone at (786) 212-4836 or by email at infoventas@sensationtours.com.

Mercedes Benz Sprinter. You can identify them with the Logo of Sensation Tours on it.

Please call us directly to +1(786)212-4836.

Sensation Tours is not responsible for delayed flights, immigration delays, or other non-airline related factors. It is the sole responsibility of the passenger to arrive at the departure location 15-20 minutes before the scheduled time. If the passenger misses the service, they will forfeit the ticket and no refund or compensation will be provided.

Passengers can check in 2 pieces of luggage weighing up to 50 lbs. each at no extra fee, along with one small carry-on.

Of course! You are allowed 1 of each in addition to the 2 pieces included on your ticket.

You should arrive at least 10 minutes prior to scheduled pick up time.

You can simply contact us where our customer service will be happy to help you with whatever you need!

You will recived a confirmation e-mail with the instructions of your pick up. If you don't received please contact us.

We offer a courtesy pick-up and drop-off service in Downtown, Brickell Area, Miami Beach, and some hotels in Doral. When making your reservation, please verify if your hotel is on the list. Click on it to see the pick-up times for each hotel. Alternatively, we can meet at the Holiday Inn Downtown located at 340 Biscayne Boulevard, Miami FL 33132. Please wait outside 10 minutes before the scheduled pick-up time.

It is not necessary, the driver will have a list with the name of the all passengers.